Customer Handover
Customer handover is more than just a transfer. It's the final and often most memorable part of the car deal — one where the transfer partner plays a significant role in shaping the impression your customer takes away.
Nalle Wroom is built for seamless customer handovers.
A quality customer experience
As remote sales grow, the importance of customer handovers increases further. A successful meeting between the customer and driver builds trust and leaves a positive impression of your business.
Premium-standard handover
Our driver partners represent your company in the customer interaction. That's why we invest in a service-minded attitude, clear communication and high quality standards.
Documented delivery
The vehicle's condition and any observations are documented during delivery, bringing transparency and security to all parties.
Full transparency
The client can track the progress of an assignment in the app and receive automatic status updates at each stage of the process.
Process
01
Create assignment
Enter the assignment details and the customer handover process begins.
02
Assignment activation
The assignment is activated, after which the driver partner and delivery schedule are confirmed to the customer.
03
Vehicle pickup and documentation
The driver partner picks up the vehicle, documents its condition and any observations, and agrees on delivery details with the customer.
04
Delivery and handover
The vehicle is delivered to the customer as agreed, and sufficient time is reserved for the handover so all practical matters can be handled carefully.
Where in Finland is your service available?
Our nationwide driver partner network enables customer handovers throughout Finland.
How quickly can you respond to new assignments?
Our extensive driver partner network enables fast response across Finland. We handle urgent assignments flexibly and always look for a solution even in more challenging situations.
How can I track an assignment's progress?
We've built the Nalle Wroom app to make tracking customer handovers as easy as possible. Clients can see delivery progress in real time and opt to receive automatic email notifications at each stage.
How does billing work?
Billing is handled flexibly to suit your company's needs. Consolidated billing practices are agreed together so the service is as hassle-free as possible.
What's actually included in a customer handover at the end customer's location?
As remote sales grow, customer handovers have become an increasingly important part of a dealership's customer experience, brand and image — making the choice of handover partner all the more important. Our driver partner represents the dealership at the handover and directly influences the impression the customer takes away. The handover can include trade-in vehicle inspection, condition check, test drive, document handling and other practical arrangements in cooperation with the dealership.
Request a Quote
Tell us about your needs. We'll design the right solution for you and get back to you as soon as possible.